HELP CENTER
- What products does Mahlur LLC mainly sell?
We mainly sell home décor products, including:
Wall Paintings
Stair Carpets
Ceramic Vase
Table Lamps
Candles
- How long does it take to process an order?
Orders are usually processed within 1-3 business days and shipped as soon as possible.
- How long does it take for delivery?
Delivery time varies depending on the region, typically 3-7 business days, depending on the logistics information.
- Do you support returns?
Yes. Customers can contact customer service within the specified time to apply for a return or exchange.
- What if the goods are damaged?
If you receive goods that are damaged during transportation or have quality problems, please contact customer service immediately and provide photos of the goods. We will assist in handling after-sales issues.
- Are the Candles scented?
Different candle styles may have different scents. Please refer to the product details page for specific scent descriptions.
- Does the Table Lamp include a light bulb?
Some styles include a light bulb, while others require a separate purchase. Please refer to the product page for details.
- Are there any automatic renewals or hidden charges?
No. All products are sold as a one-time transaction; you only need to pay the amount shown on the order. There are no automatic renewals or hidden charges.
- How to contact customer service?
You can contact us through the following methods:
Email: keiaudra@mahlur.shop
Phone: 3395294791
- Is order tracking supported?
Yes. After the goods are shipped, you can track the order’s shipping status using the logistics information.
- Will there be any color difference in the product?
Due to differences in display devices, shooting light, etc., there may be slight color differences in the product. Please refer to the actual product received.
- How to care for home decor products?
It is recommended to avoid prolonged exposure to sunlight and humid environments, and to clean the product regularly to extend its lifespan.